Order 訂購
To avoid errors, resellers may place the orders with us through Email or Fax. Upon receiving the order, our team will call the reseller to confirm the details. The order is not considered received until such confirmation is provided.
為避免錯誤，建議所有經銷商以電郵或傳真方式落單。收到訂單後，我們會聯絡相關經銷商作確認。若訂單未被確認，將代表我們未有收到有關訂單。
Accessories such as lights and remotes should only be ordered together with the selected fan models. If there are customers enquire about accessories only, please advise them to contact us for assistance. Parts or things that are not listed on this price list is not for sales through resellers, please refer such enquiry to us for further hanlding.
所有配件，例如燈及遙控等，應只與該型號的風扇同時訂購。倘若有客人只想購買有關配件產品，請著有關人士與我們直接聯絡。一切零件或這價單上沒有列出的，均不會經經銷商售賣。如有需要或查詢，請客人直接聯絡我們作進一步處理。
Onselling any items to unauthorized parties or retailers for resell purposes are straightly prohibited.
除一般經銷活動外，嚴禁將產品提供予非許可人士或公司作轉售用途。
Delivery 送貨
We provide 2 delivery schedules weekly - every Tue and Fri (subject to change due to P.H.). The cut-off time is 1pm on the day before. Orders received and confirmed before the cut-off time will be scheduled for delivery on the following schedule. Otherwise, it will be the schedule after.
我們每星期提供兩次送貨 - 逢星期二及五 (公眾假期除外)。截單時間為送貨日前一天的下午 1 時正，截單前收到並確認的訂單將會如期派送。否則，將會按下個送貨日派送。
Except there is any agreed arrangment in place, all orders are to be delivered to the resellers' shop addresses only.
除有特別安排的經銷商外，所有訂單只會被派送到該店舖地址。
The delviery service is provided per the losgistics' schedules of the day. We are not able to make special arrangment for a designated time frame.
訂單送貨將按當天物流車隊的編排而派送，恕未能滿足任何指定時間的要求。
Installation 安裝
Professional installation service is available as an option for customers. Please refer to the installation form for the services and charges. 公司備有專業的安裝服務供顧客選用。有關服務範圍及收費，請參閱安裝服務表格。
To ensure both customers and resellers receive quality aftersales service and support, we recommend customers to use the professional installation service. Shop staffs are welcome to inform us if such service is required when placing the order, our team will then contact directly with the customer for the arrangment (timeline as follow). The service is to be provided on a first come first serve basis. Please note that we are not able to provide a schedule prior to the following procedure. 為確保客人及經銷商獲得優質的售後服務及支援，我們建議使用這專業安裝服務，以減少日後因第三方安裝不良而導致要處理的問題及煩惱。店舖同事可於落單時註明需要該安裝服務，我們之後會與客人直接聯絡並作安排 (時序如下)。此服務是按訂單次序作排單及提供。請注意，我們不能在排單前優先為個別客人提供安裝日期及時間， 請著客人根據以下時序耐心等待。
After receiving the orders 收到訂單後:
- 1st working day We will contact the customer to reconfirm the details 第 1 個工作天 我們會與顧客聯絡並確認資料
- 5th - 7th working day Installation will be completed 第 5 至 7 個工作天 安裝會於這段時間內完成
In rare cases if the installation service cannot begin or completed, due to any onsite reasons or conditions, after the technical person has arrvied, the service charge still applies. Please refer to the installation form for details.
在罕有情況下，如技術人員已經到達，但因現場環境因素而不能開始或完成安裝服務，顧客仍需支有關費用。所購買的貨品將交由客人自行保管。服務條款及詳情，請參閱安裝服務表格。
Exchange / Refund 換貨 / 退款
Goods sold are not refundable. All exchanges must be made within 7 days (HKD 300 restocking fee applies) with goods returned in original unopened packaging.
所有售出的產品均不接受退款。如需更換貨品型號，必須於 7 天內提出 (將會收取 HKD 300 回倉費) 及貨品必須原封未曾拆開。
Storage 存倉
For those customers who are not able to take the goods right after the order is placed, we are happy to provide a free storage service for up to 3 months as a good gesture. Please note that the order cannot be changed nor cancelled once the service begins.
如客人未能即時拿取已訂購的產品，我們樂意為有需要人士提供免費存倉服務 (最長 3 個月)。惟請注意有關服務一但開始，訂單將不能更改或取消。